Privacy

Planning-change alerts

What we collect. If you sign up to watch an address or suburb for planning changes, we store your email address, the address or suburb you asked to watch, and the sign-up, confirmation and unsubscribe timestamps. Nothing else.

Why. Solely to email you when a zoning or overlay change is gazetted for that address or suburb. Every sign-up requires double opt-in — we only start watching once you click the confirmation link we email you — and every alert carries a one-click unsubscribe link. We don't sell or share this information with third parties for marketing.

Storage and retention. Stored on Amazon S3 in Sydney (ap-southeast-2). An unsubscribed (or never-confirmed) record is automatically deleted after 30 days. You can review or remove your own watches any time at manage your alerts, or ask us to delete your data sooner by emailing us, and we will remove it.

Address Check

What we collect. Nothing. The Address Check tool runs entirely in your browser: typing or selecting an address only fetches small, static data files named by suburb and street prefix (for example a suburb's street index or its planning results) — never the address itself — from our hosting provider. Those file requests may appear like any other page request in our hosting provider's access logs, but the address you typed is never sent to Delora, logged against you, or included in the lightweight click events described below, unless you choose Save this to Delora on a result: that opens the app's sign-in with the address in the link, and the app keeps it for your first chat (no figure from the page, and no lot or parcel number).

Storage. Nothing is stored. Address Check uses no cookies, no localStorage and no IndexedDB — closing or reloading the page clears everything. A result you share keeps the address only in the page's own URL, which your browser handles the same as any other link.

Valuation box. If you type a valuation from a rates notice into a result's yearly-charges section, the figures are worked out in your browser. What you type is not saved, not added to the page's URL and not sent to Delora or anyone else; it is gone when you leave or reload the page.

The tax scenario checker

What we collect. Nothing. The land tax, CGT and duty scenario checker runs entirely in your browser. The figures, dates and answers you enter are never sent to Delora and nothing is stored, on our servers or in your browser, once you close the page.

The borrowing power calculator

What we collect. Nothing. The borrowing power calculator runs entirely in your browser. The income, expenses, debts and other figures you enter are never sent to Delora and nothing is stored, on our servers or in your browser, once you close the page. Clicking "See suburbs I could afford" only carries the rounded price figure in the link to the suburb finder — no other input you entered is included.

Should I buy this property?

What we collect. Nothing. The should-I-buy tool runs entirely in your browser. The address, price and kind of property you choose go in the page's own URL so a link reproduces the result; your income, expenses, debts and savings are added to the link only if you tick the box that says to share them, and nothing is sent to Delora or stored. The links into the tool from Address Check, suburb pages, What can I buy? and True cost carry only the choices those pages already hold (state, buyer, scheme, area, price or address), never your income, expenses, debts or savings.

Analytics

Pages record lightweight, anonymous usage events — for example, that a link was clicked, or that an address search was started or returned no result — to understand which guides and pages are useful, via Cloudflare's cookieless web analytics. These events never include the address, suburb or any other text you typed. No third-party analytics vendor receives individually identifying data.

The Delora app

What we collect. The app at app.delora.ai is the one part of Delora with an account. Signing in is handled by WorkOS AuthKit (Google, Apple or an email code): Delora receives your name and email address and never sees a password. The app then keeps what you and Claude put in your workspace: your brief (budget, areas, must-haves), the homes you check and what Delora found about them, your notes, to-dos, decisions, and the things Delora remembers about your search. Your savings, loan or pre-approval and walk-away prices are stored in the workspace too; they are never put in a link you share.

Claude. Delora runs no AI of its own. When you connect Delora to Claude, what you write in those chats goes to Anthropic under your Claude account's terms, and Delora receives only what Claude passes to it: addresses, listing facts, your notes and your answers. Delora's own look-ups read official records and never send your workspace anywhere else.

Storage and deletion. The workspace is stored in a Postgres database hosted by Neon in Sydney (AWS ap-southeast-2), with each household's data isolated from every other. Not used for marketing, and shared only with the services named here, to run the app. To delete your account, open the account menu in the app and choose Delete my account: your workspace (every home, note, document, brief and memory, for everyone in it), the files uploaded to it and your sign-in at WorkOS are deleted straight away. Prices and sale results you shared with Delora's market memory stay, because they carry no name or workspace. You can also email hello@delora.ai from the address you signed in with. The demo at app.delora.ai/demo is a sample household: nothing you do there is sent or kept.

Which ad or link brought you. If you arrive from an ad or a link that names its campaign (utm_source and utm_campaign in the address), the app keeps that label in your browser and, once you sign in, with your account, so Delora can count how many people each campaign brought and how many went on to use the app. It is the campaign's name, never anything about you, and it is not shared with the ad network.

Hosting and infrastructure

Delora is hosted on Amazon Web Services (S3, CloudFront and Lambda) to serve pages and process alert sign-ups. The app adds the two services named above, WorkOS for sign-in and Neon for its database. No other third-party service receives your data.

Contact and deletion requests

Privacy questions or deletion requests: hello@delora.ai.

This is a plain-language summary for an early-stage service and is not legal advice; it may be updated as Delora grows, including if AI-based processing of any user-entered data is introduced — that would be disclosed here before it happens.